Frequently asked questions

Signing up for RewardPay is free, takes around 5 minutes, and there are no setup fees or ongoing obligations. Once registered, you can start making payments and earning rewards straight away.

Step-by-step: How to sign up 

1. Go to rewardpay.co.nz and click the Sign Up button in the top right corner, or go directly to secure.rewardpay.co.nz/register. 
2. Enter your NZBN – your business name and address will auto-populate where possible. 
3. Fill in your email address and mobile number. 
4. Create a password for your account. 
5. Check your email for a verification link and confirm your address. 
6. Log in and complete identity verification for yourself using one of the accepted ID documents listed above. 

Once you and all relevant Beneficial Owners identity are verified, you’re account will be ready to start transacting. 

You can verify your identity using any one of the following New Zealand documents: 

Documents: 

• New Zealand Driver’s Licence 

• New Zealand Passport 

• New Zealand Citizenship Certificate 

• New Zealand Birth Certificate 

When signing up to RewardPay, you will be prompted to complete your ID verification while registering for an account. 

• Note: If you don’t complete it at this stage, you will still be able to log into your RewardPay account but you won’t be able to process payments until this step is complete. 

If you don’t complete the ID verification straight away, you can access it again in your account by following the steps below: 

1. Log in to your RewardPay portal at secure.rewardpay.co.nz
2. Click on the orange exclamation mark on the to right-hand corner of your account, which will open up the ID verification process again. 
3. Select your preferred identity document from the options above 
4. Enter the details as they appear on your document then submit 
5. You will receive an email for verification,  typically completed instantly via RewardPay’s Document Verification Service 

If there’s any issues with the information that is received, our compliance team will need to manually review your submission. They may require additional information and will be in touch should this be the case. 

The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (the AML/CFT Act) and its regulations place obligations on New Zealand’s financial institutions to detect and deter money laundering and terrorism financing. RewardPay is a  Department of Internal Affairs registered business  and we are required to adequately verify our customers and their organisations.

A Beneficial Owner is any individual who either: 

• Owns 25% or more of your business (e.g. a company, trust, or partnership), or 
• Has day-to-day financial or management control over your business – even if they don’t hold a formal ownership stake 

The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (the AML/CFT Act) and its regulations place obligations on New Zealand’s financial institutions to detect and deter money laundering and terrorism financing. RewardPay is a  Department of Internal Affairs registered business  and we are required to adequately verify our customers and their organisations.

Yes, you are able to add organisations and switch between organisations you have set up in the RewardPay portal.

To add a new organisation to your RewardPay account, simply click on your name in the top
right-hand corner, select Settings, go to the Organisation tab and select Add Organisation. Follow the prompts to add the new organisation details. Once added, you will be able to toggle between your organisations.

⚠️ When processing a payment, always check you’re in the right Organisation! We are unable
to transfer payments between organisations, which means if you have submitted a payment under the incorrect organisation, you will need to cancel it and do it again under the correct one.